Welcome to Caston Electrode! This delivery and shipping policy outlines the terms and conditions related to the shipping of products purchased from our website, www.castonelectrode.in. For any queries, feel free to contact us at sales@castonelectrode.in.
1. Shipping Locations
We currently ship to all locations within India. If you are located outside India and wish to place an order, please contact us at sales@castonelectrode.in for assistance.
2. Processing Time
Orders are typically processed within 2-5 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping Methods and Delivery Time
We partner with reliable courier services to ensure safe and timely delivery.
Estimated delivery times vary based on the shipping destination:
Metropolitan cities: 3-5 business days
Other urban areas: 5-7 business days
Remote locations: 7-10 business days
4. Shipping Charges
Shipping charges are calculated based on the weight and dimensions of the package, as well as the delivery location.
Final shipping charges will be displayed during the checkout process.
Free shipping may be offered for orders above a specific value. Details of such offers will be mentioned on our website.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
6. Order Delays
While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as:
Natural calamities
Public holidays
Courier service disruptions
In case of significant delays, we will notify you via email.
7. Damaged or Missing Items
If your package arrives damaged or if any items are missing, please contact us at sales@castonelectrode.in within 48 hours of receiving the delivery.
Kindly provide photographs of the damaged package and items for verification.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply in such cases.
9. Changes to Shipping Address
If you need to update your shipping address after placing an order, please email us at sales@castonelectrode.in within 24 hours. Address changes may not be possible after the order has been shipped.
10. International Shipping
For international shipping inquiries, please contact us at sales@castonelectrode.in to discuss availability, costs, and estimated delivery times.
11. Contact Us
For any questions or concerns about our delivery and shipping policy, reach out to us:
Email: sales@castonelectrode.in
Website: www.castonelectrode.in
Thank you for choosing Caston Electrode. We look forward to serving you!